Game Post service is terrible

I went to the game in Bel Air Shopping center last week Wednesday to buy two phones for my sons, when it came time to RICA the phones apparently the person who was supposed to do that was not available at the time. I was however advised to leave my details so this can be done on an afterwards basis. I left the shop with the understanding that the SIM Cards would be RICA'd. Yesterday being Monday I called the shop to advise that the RICA process had not been done, however the number listed on the website does not even work. I called the customer support line and managed to get the shop to eventually call me back. They promised that this issue would be sorted out, but as yet i am still waiting. I cannot leave my house because I have to isolate and at this point I am sitting with sim cards that are useless to me. All they kept saying is that i need to go back to the shop to have the issue that they caused fixed. So now I must be inconvenienced because someone did not do their job