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Shazia S

1 reviews | Active since Jan 2023

10 Jan 2023, 12:37

Game - Poor Service

I placed an order on the game website on the 25th of November 2022, i received an order confirmation and expected delivery in early December. When i called the Game customer service center in December i was told that they cannot track or find my order, on the 22nd of December i received an email from Nompumelelo Aluta advising me that they cannot locate and my order, after that email nobody tried to reach out or assist me with trying to locate it. On the 4th of January 2023 i contacted Game again and spoke to Minenhle who then helped me locate my order and she said that it would be delivered.

On the 9th of January 2023 I then received delivery and only received ONE of THREE items!

I then called in the customer service center again today 10th of January 2023 and i was told by Sinovuyo that she will locate the missing items and arrange delivery.

This is very poor service from Game! i ordered the items in December because i needed the items for holiday in December but nobody could help even locate the order in December!

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