Game poor service delivery

I purchased a trojan treadmill Tr300 on 3/07/2021 after 2momths the machine started making a funny noise. I tried contacting the game store Galleria after 4 calls with no answer i contacted the Pavilion branch after finally getting through I was advised that I had to call Trojan directly to assess the machine which i did. 2 weeks later trojan sends out a technician who tries to sort it out but made it worse now the treadmill doesn't work. After laying a complaint a head technician came through to me and said that the entire motor needs to be replaced. I declined as per the CPA as this is a brand new machine. I was then told that game would need to do a replacement, I called game call center and was advised that trojan needs to do the swap out. I contacted trojan and they tell me that they just hold the warranty and nothing more. I trie calling the game head office today on *** with no answer. The service is so poor I even sent an email to customer support and got no feedback. PLEASE CAN SOMEONE FROM GAME SORT THIS OUT!!!!