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Chane C

1 reviews | Active since Feb 2019

27 Feb 2019, 19:47

GAME POOR SERVICE

Visited the Game outlet in Sanlam Centre Pinetown this morning to purchase 111 energy drinks for my department. I was questioned for 5 minutes straight regarding my purpose for purchasing 111 of this particular item, and questioned why I did not put through a bulk order prior. I was then explained to; in length; as if I was an uneducated child why it is that a notice period should be put in for such a 'large order' prior to the purchase. Mind boggling as Game stores usually stock and sell their products in bulk. This after already filing my trolley with 80 energy drinks that I was more than capable of paying for. I then asked if 111 was too many items to purchase and I was told YES by the "Senior MANAGER" the title he made sure to mention to me in his lecture. I then left the store to spend my R1500 at a better service providing outlet. I am extremely disappointed in the service received especially from a senior level manager who should know the importance or great customer service and should understand how providing items of need to a customer works. Look forward this this response. Will never shop at a Game outlet again. Such undermining treatment.

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Replies (1)
Game
Game's reply28 Feb 2019, 08:48
Official
Hi Chane,

I'm very sorry for the service you received. 

We are committed to you having an exceptional shopping experience and it's disappointing this was not the case. 

We will be looking into the matter and will be in touch with you in the course of the day. 

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za