JM
Julius M
1 reviews | Active since Jul 2018
23 Dec 2023, 21:41
GAME - POOR ONLINE SALES!!! STAY FAR AWAY!
Game should count themselves lucky this rating is getting a 1 star from me because that was the lowest rating available. If it was up to me, it wouldve been 0 stars.
I am utterly disgusted at how my online purchase has been handled! Firstly, what is the point of displaying stock availability of an item on a website if its absolutely meaningless? This was my 1st online purchase from Game and definitely my last. I ordered ONLY because Game N1 city apparently had stock of a scooter that my boy really wants and I was going to give it to him for Christmas. So today when i was suppose to pick it up, I find out that they dont have stock of the scooter, which online clearly showed they had. To make matters even worse, is that instead of calling me and explaining this to me, they simply changed my order from pick up in store to delivery which takes 2 -5 WORKING days to arive!! So i must be satisfied with receiving the scooter 3 days after Christmas?! This is beyond pathetic and I will most definitely be posting about this as far and wide as I can. How a company like Game can think that operating this way is acceptable is beyond me!! Not only will my son not receive his scooter in time for Christmas, but you have wasted 3 days of valueable time that I couldve spent trying to find a scooter elsewhere, which btw is hard to find this time of year. I honostly cannot believe this is the way you treat customers. Game should rather close their online shop because other online retailers will mop the floor with them. Please go and have a look at Takealot and Amazon so you can see how customers are meant to be treated and how stock availability should be handled.
No one at Game could pick up a phone and give me a call to discuss this. No, I receive an email informing me of all of this and telling me they are still sourcing my product for me. How about not lying to customers about stock and getting a better online system or treating customers a little better. Im simply fed up with the low, mediocre standards we have become so use to in this country while spending our hard earned money at retailers who clearly dont give a damn about its customers.
Disgusted!
Jaco
Helpful (0)
Replies (15)0
Replies (15)JM
Julius M's updateReviewer Update
24 Dec 2023, 11:36I have this morning spoken to so many of Game's representatives, I really cannot take another lame appology. i simply want what i paid for or a refund. and i want it today. not in 2-3 days time!u didnt wait 3 days for my payment, ehy must i wait? i keep hearing that its been escalated but am yet to be contacted by anyone at Game
JM
Julius M's update24 Dec 2023, 11:36
Reviewer Update
I have this morning spoken to so many of Game's representatives, I really cannot take another lame appology. i simply want what i paid for or a refund. and i want it today. not in 2-3 days time!u didnt wait 3 days for my payment, ehy must i wait? i keep hearing that its been escalated but am yet to be contacted by anyone at Game
Game's replyOfficial
24 Dec 2023, 11:50I understand your concern and your query has been escalated.
Game's reply24 Dec 2023, 11:50
Official
I understand your concern and your query has been escalated.
JM
Julius M's updateReviewer Update
24 Dec 2023, 14:46no you guys clearly do not understand my concern!! the day is almost over and NO ONE has contacted me!! Basicaly you got your money but my son will not get what he wanted because you useless lot cant even give me my money back so i can go get him something else!! Hope you all have a wonderfull Christmas knowing this. but I am sure you will
JM
Julius M's update24 Dec 2023, 14:46
Reviewer Update
no you guys clearly do not understand my concern!! the day is almost over and NO ONE has contacted me!! Basicaly you got your money but my son will not get what he wanted because you useless lot cant even give me my money back so i can go get him something else!! Hope you all have a wonderfull Christmas knowing this. but I am sure you will
Game's replyOfficial
26 Dec 2023, 09:35Hi Julius, I'm so sorry, the scooter wasn't delivered as expected. Your query was escalated as well as your emails and you will be contacted.
Game's reply26 Dec 2023, 09:35
Official
Hi Julius, I'm so sorry, the scooter wasn't delivered as expected. Your query was escalated as well as your emails and you will be contacted.
Game's replyOfficial
26 Dec 2023, 09:49Hi Julius, I'm sorry, the scooter wasn't delivered as expected. Your query was escalated to our complaints team, and you will be contacted.
Game's reply26 Dec 2023, 09:49
Official
Hi Julius, I'm sorry, the scooter wasn't delivered as expected. Your query was escalated to our complaints team, and you will be contacted.
JM
Julius M's updateReviewer Update
30 Dec 2023, 11:22just a qyick update. today is the 30th of December and i have still not been refunded!! i even went into Game in Cape Gate and was told they cannot refund me from there. its been an uphill battle just to get my money back!! its unbelievable that a company as big as Game can take your money instantly but u have to fight this long to get it back. u didnt wait 3 - 5 working days to get your money, why should i? beyond pathetic service. neither me nor anyone in my family will ever buy anything from Game ever again.
JM
Julius M's update30 Dec 2023, 11:22
Reviewer Update
just a qyick update. today is the 30th of December and i have still not been refunded!! i even went into Game in Cape Gate and was told they cannot refund me from there. its been an uphill battle just to get my money back!! its unbelievable that a company as big as Game can take your money instantly but u have to fight this long to get it back. u didnt wait 3 - 5 working days to get your money, why should i? beyond pathetic service. neither me nor anyone in my family will ever buy anything from Game ever again.
JM
Julius M's updateReviewer Update
02 Jan 2024, 09:44Today is the 2nd of January 2024 and I am STILL waiting for my refund!!!!! This is beyond rediculous!!! GAME, WHEN AM I GETTING MY MONEY BACK?!
JM
Julius M's update02 Jan 2024, 09:44
Reviewer Update
Today is the 2nd of January 2024 and I am STILL waiting for my refund!!!!! This is beyond rediculous!!! GAME, WHEN AM I GETTING MY MONEY BACK?!
Game's replyOfficial
03 Jan 2024, 08:43Hi Julius, I'm sorry, your funds are not reflecting. I have re-escalated your query to the agent who handled your query.
Game's reply03 Jan 2024, 08:43
Official
Hi Julius, I'm sorry, your funds are not reflecting. I have re-escalated your query to the agent who handled your query.
JM
Julius M's updateReviewer Update
04 Jan 2024, 14:06so today is the 4th of January and guess what?! still nothing in my account! can u guys please wake up?!
JM
Julius M's update04 Jan 2024, 14:06
Reviewer Update
so today is the 4th of January and guess what?! still nothing in my account! can u guys please wake up?!
Game's replyOfficial
04 Jan 2024, 17:02Hi Julius, I'm sorry, your refund is not showing. An email was sent to you, as the agent couldn't reach you telephonically. Kindly check your spam and junk folders if it's not in your inbox.
Game's reply04 Jan 2024, 17:02
Official
Hi Julius, I'm sorry, your refund is not showing. An email was sent to you, as the agent couldn't reach you telephonically. Kindly check your spam and junk folders if it's not in your inbox.
JM
Julius M's updateReviewer Update
06 Jan 2024, 09:55Ok so today is the 6th of January and guess what? I AM STILL WAITING FOR MY REFUND! i have rep**** to your emails with my banking details that was asked of me 3 days ago and still nothing! And why was i only asked for my banking details 10 days after i was told i will be refunded?! Also, please explain to me why this order still shows as ACTIVE and order confirmed on my profile on the Game website, exactly as it has the day i placed the order? nothing has changed whatsoever! Surely the order wouldve showed canceled or refund pending or anything that shows some kind of progress being made! You can try and sugarcoat this any which way you want, but the facts are that Game and their representatives are utterly useless and from the responses on my post above, its clear that you cannot even foolow through on anything you say nor can you sort out a SIMPLE refund!!! i simply cannot comprehend why this is so hard for Game to sort out. Seriously! I have had it now with empty promises, pointless emails and being told my case has been escalated. If i dont have my refund reflecting in my bank account today or if i cant collect my refund from a Game branch in person today, I will view it at plain and simple theft. because that is exactly what this is. I have had it now. And I will not leave this here or let it go. a big retails store as Game should be ashamed of how they handle clients and their hard earned money! I have been patient long enough!!! Its a simple refund!!!! If Game really gave a damn about this, they couldve surely made a plan for me to collect my refund from a branch or made any other plan to help me with this. Clearly, helping clients or refunding money that was received under false advertising is not high on Game's list of priorities. Well done Game. Everyone can see now that this is the way you treat a client. I have NEVER EVER seen or heard something as bad as this when it comes to online sales anywhere in South Africa. Beyond shocking!!!
JM
Julius M's update06 Jan 2024, 09:55
Reviewer Update
Ok so today is the 6th of January and guess what? I AM STILL WAITING FOR MY REFUND! i have rep**** to your emails with my banking details that was asked of me 3 days ago and still nothing! And why was i only asked for my banking details 10 days after i was told i will be refunded?! Also, please explain to me why this order still shows as ACTIVE and order confirmed on my profile on the Game website, exactly as it has the day i placed the order? nothing has changed whatsoever! Surely the order wouldve showed canceled or refund pending or anything that shows some kind of progress being made! You can try and sugarcoat this any which way you want, but the facts are that Game and their representatives are utterly useless and from the responses on my post above, its clear that you cannot even foolow through on anything you say nor can you sort out a SIMPLE refund!!! i simply cannot comprehend why this is so hard for Game to sort out. Seriously! I have had it now with empty promises, pointless emails and being told my case has been escalated. If i dont have my refund reflecting in my bank account today or if i cant collect my refund from a Game branch in person today, I will view it at plain and simple theft. because that is exactly what this is. I have had it now. And I will not leave this here or let it go. a big retails store as Game should be ashamed of how they handle clients and their hard earned money! I have been patient long enough!!! Its a simple refund!!!! If Game really gave a damn about this, they couldve surely made a plan for me to collect my refund from a branch or made any other plan to help me with this. Clearly, helping clients or refunding money that was received under false advertising is not high on Game's list of priorities. Well done Game. Everyone can see now that this is the way you treat a client. I have NEVER EVER seen or heard something as bad as this when it comes to online sales anywhere in South Africa. Beyond shocking!!!
JM
Julius M's updateReviewer Update
06 Jan 2024, 09:58Ok so today is the 6th of January and guess what? I AM STILL WAITING FOR MY REFUND! i have rep**** to your emails with my banking details that was asked of me 3 days ago and still nothing! And why was i only asked for my banking details 10 days after i was told i will be refunded?! Also, please explain to me why this order still shows as ACTIVE and order confirmed on my profile on the Game website, exactly as it has the day i placed the order? nothing has changed whatsoever! Surely the order wouldve showed canceled or refund pending or anything that shows some kind of progress being made! You can try and sugarcoat this any which way you want, but the facts are that Game and their representatives are utterly useless and from the responses on my post above, its clear that you cannot even foolow through on anything you say nor can you sort out a SIMPLE refund!!! i simply cannot comprehend why this is so hard for Game to sort out. Seriously! I have had it now with empty promises, pointless emails and being told my case has been escalated. If i dont have my refund reflecting in my bank account today or if i cant collect my refund from a Game branch in person today, I will view it at plain and simple theft. because that is exactly what this is. I have had it now. And I will not leave this here or let it go. a big retails store as Game should be ashamed of how they handle clients and their hard earned money! I have been patient long enough!!! Its a simple refund!!!! If Game really gave a damn about this, they couldve surely made a plan for me to collect my refund from a branch or made any other plan to help me with this. Clearly, helping clients or refunding money that was received under false advertising is not high on Game's list of priorities. Well done Game. Everyone can see now that this is the way you treat a client. I have NEVER EVER seen or heard something as bad as this when it comes to online sales anywhere in South Africa. Beyond shocking!!!
JM
Julius M's update06 Jan 2024, 09:58
Reviewer Update
Ok so today is the 6th of January and guess what? I AM STILL WAITING FOR MY REFUND! i have rep**** to your emails with my banking details that was asked of me 3 days ago and still nothing! And why was i only asked for my banking details 10 days after i was told i will be refunded?! Also, please explain to me why this order still shows as ACTIVE and order confirmed on my profile on the Game website, exactly as it has the day i placed the order? nothing has changed whatsoever! Surely the order wouldve showed canceled or refund pending or anything that shows some kind of progress being made! You can try and sugarcoat this any which way you want, but the facts are that Game and their representatives are utterly useless and from the responses on my post above, its clear that you cannot even foolow through on anything you say nor can you sort out a SIMPLE refund!!! i simply cannot comprehend why this is so hard for Game to sort out. Seriously! I have had it now with empty promises, pointless emails and being told my case has been escalated. If i dont have my refund reflecting in my bank account today or if i cant collect my refund from a Game branch in person today, I will view it at plain and simple theft. because that is exactly what this is. I have had it now. And I will not leave this here or let it go. a big retails store as Game should be ashamed of how they handle clients and their hard earned money! I have been patient long enough!!! Its a simple refund!!!! If Game really gave a damn about this, they couldve surely made a plan for me to collect my refund from a branch or made any other plan to help me with this. Clearly, helping clients or refunding money that was received under false advertising is not high on Game's list of priorities. Well done Game. Everyone can see now that this is the way you treat a client. I have NEVER EVER seen or heard something as bad as this when it comes to online sales anywhere in South Africa. Beyond shocking!!!
JM
Julius M's updateReviewer Update
08 Jan 2024, 13:02I have today layed an official complaint with the Consumer Goods & Services Ombudsman (cgso.org.za) regarding this. Enough is enough!
JM
Julius M's update08 Jan 2024, 13:02
Reviewer Update
I have today layed an official complaint with the Consumer Goods & Services Ombudsman (cgso.org.za) regarding this. Enough is enough!
Game's replyOfficial
08 Jan 2024, 13:35Hi Juliius, thank you for coming back to us. I'm sorry, your refund hasn't been processed. Your query is with our finance team, and we will be chasing this up with them. You will be notified once it's been actioned.
Game's reply08 Jan 2024, 13:35
Official
Hi Juliius, thank you for coming back to us. I'm sorry, your refund hasn't been processed. Your query is with our finance team, and we will be chasing this up with them. You will be notified once it's been actioned.
JM
Julius M's updateReviewer Update
08 Jan 2024, 13:38i received an email from Game on 24 December 2023 in which I was notified that my refund has been processed and that I will receive funds within 3-5 business days. Today is 8 January 2024!!! Game blatantly ****. period!
JM
Julius M's update08 Jan 2024, 13:38
Reviewer Update
i received an email from Game on 24 December 2023 in which I was notified that my refund has been processed and that I will receive funds within 3-5 business days. Today is 8 January 2024!!! Game blatantly ****. period!