EG
Errol G
1 reviews | Active since Sept 2012
21 Dec 2019, 06:42
Game poor online purchase
I purchased Samsung A30 and a PS4 ontroller online.i contacted game because they sent me an email to ask me if i am happy with my purchase but i did not receive it. They gave me the number for Dawnwing and said i must contact them. Which i did and called them several times. From supervisors to the manager they all promise to call back but they never did. I also called game and they also said they will check with Dawnwing and also said they will call me back. They also never did. I purchased from game so they should give me an answer not asking me to deal with Dawnwing. Really bad online purchase experience.
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
21 Dec 2019, 13:08Hi There Errol,
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #340290 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #340290 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply21 Dec 2019, 13:08
Official
Hi There Errol,
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #340290 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the services that you received in our store. Please forward me an email with #340290 in the subject line with your contact details to *** that we may resolve this as soon as possible.
I look forward to your response.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
EG
Errol G's updateReviewer Update
23 Dec 2019, 11:29I contacted Dawnwing again today because after sending the email no feed back. Dawnwing has lost the package and has now requested a replacement from game. Can arrangement be made that i can pick up from one of the stores.
EG
Errol G's update23 Dec 2019, 11:29
Reviewer Update
I contacted Dawnwing again today because after sending the email no feed back. Dawnwing has lost the package and has now requested a replacement from game. Can arrangement be made that i can pick up from one of the stores.
EG
Errol G's updateReviewer Update
24 Dec 2019, 16:45Still no response from game
EG
Errol G's update24 Dec 2019, 16:45
Reviewer Update
Still no response from game
EG
Errol G's updateReviewer Update
25 Dec 2019, 10:12Thank you for making sure that my kids did not get their gifts for Christmas
EG
Errol G's update25 Dec 2019, 10:12
Reviewer Update
Thank you for making sure that my kids did not get their gifts for Christmas