Game - Poor online customer service

I made an online purchase on the game website 17/04/2022, payment was accepted and order confirmed. A week later no feedback or delivery from Game, when I took the liberty to follow up I received an email from one of their Agents Natasha Robain who advised that my order was cancelled due to no stock and I would get a refund 23/04/2022. I wanted for the refund and still nothing, went to the Cresta branch to try get assistance and I was on their helpline for over an hour for an agent to advise me the refund was being processed and would reflect within the week which was a lie. The money has still not been refunded, I have not had any feedback from Game representatives and still not delivery 6/05/2022. Very very poor customer service and consideration. Agents fail to even respond to a mere e-mail. Never ordering from Game again and highly advise against it!