game poor delivery service and damaged stock

I purchased a fridge from Game fourways. i was promised delivery the next day. no one called or arrived. the procedure is to call an hour in advance. the following day i had several calls for delivery and promises to arrive with in the hour. no delivery occurred that day. i contacted the store manager Germaux and he arranged delivery. that did not occur. contacted germaux (his day off but i have his number) to re-arrange delivery. nothing. then finally fridge was delivered it stood next to another fridge different brand. \my"fridge box was broken the top was right off and a huge hole in the side showing damage section of fridge. the other fridge box was pristine. i rejected the fridge. i arranged delivery again this time with Graham. we confirmed delivery before three today. i get a call for delivery at 5-52pm. the delivery guy innocent wanted to know if he could deliver now. i confirmed"