GAME: POOR CUSTOMER SERVICE & POOR RESOLUTION TIMELINES

I am beyond frustrated with GAME and their laborious processes. Bought a Hisense 9kg washing machine from GAME online on 19 August 2024 which was delivered on Thursday, 22 August. The transport bolts were removed by the courier delivery guys and installed. At the first wash the drum made a terrible racket while spinning, not normal. I stopped the wash. On Monday, 26 August, I logged a call with Hisense to come and look at the machine, they came out on Tuesday. Technician says that it looks like drum was not calibrated or properly set up before packing for delivery and I was in my right to return it. But suggested that we give it another go and take it from there. We did another wash and same, the machine drum rattles during spinning and water leaked from the machine. I have been battling with GAME since Wednesday, 28 August to have this machine picked up and to refund me. GAME waits for HISENSE to first give a credit voucher before they do anything. With my various contacts and follow ups I get the same message from the GAME consultants all the time. GAME blames HISENSE, HISENSE says GAME only gave the request through late on Thursday afternoon. In the meantime I am without a working washing machine after spending R7000 and can't do anything until I get a new one. At the rate this is going, its the laundromat for me. Yesterday morning, Monday, 2 Sept, someone from GAME complaints department phones to say he will see if they can find stock to replace the machine and will get back to me by yesterday afternoon. Still waiting!!!!! I am beyond frustrated with GAME and their terrible after sales service. I want a refund and be done with them.