GM
Gregory M
1 reviews | Active since Oct 2021
08 Dec 2023, 03:25
Game: poor customer service
Bought a cellphone and laptop at Game stores on 9 November 2023 as part of their black Friday deals. I'm still waiting on the cellphone after numerous calls to their call centre. The laptop was delivered after the 2nd week I believe, plugged it in to charge just to find that it do not want to switch on. Logged a return on the laptop, sent requested pics of laptop. Still waiting on the pickup date for this laptop. Truly disappointed as I bought some stuff before without incident. Very poor customer service
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Replies (3)
Game's replyOfficial
08 Dec 2023, 10:08Hi Gregory, thank you for reaching out. I'm sorry, you're having an issue with your laptop and phone. Kindly provide your order number so that I can check on this for you.
Game's reply08 Dec 2023, 10:08
Official
Hi Gregory, thank you for reaching out. I'm sorry, you're having an issue with your laptop and phone. Kindly provide your order number so that I can check on this for you.
GM
Gregory M's updateReviewer Update
08 Dec 2023, 13:04Order number: ***
GM
Gregory M's update08 Dec 2023, 13:04
Reviewer Update
Order number: ***
Game's replyOfficial
08 Dec 2023, 13:33Thank you for providing your order number, Gregory. I've checked on your order and both issues are being dealt with separately. We are arranging for the laptop to be collected so that the store can have it booked in for an assessment.
Game's reply08 Dec 2023, 13:33
Official
Thank you for providing your order number, Gregory. I've checked on your order and both issues are being dealt with separately. We are arranging for the laptop to be collected so that the store can have it booked in for an assessment.