JD
Jaendrei D
1 reviews | Active since Jul 2020
12 Jul 2020, 17:52
GAME poor customer service
Due to covid restrictions, I have app**** for insurance claim on my account on the 12th of May. I have repeatedly followed up with the claims department and every time I was given the same answer, my claim is being processed. Until date (12/07/2020) I have received no feedback nor notification. While waiting my account has been handed over to RCS collections and I'm now being called daily. I still haven't received any answer from GAME. The customer service is so poor it is not even worth half a star.
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Replies (2)JD
Jaendrei D's updateReviewer Update
20 Jul 2020, 09:22I am still waiting for feedback. I still have not heard from GAME's insurance/claims department. But RCS is still calling me daily. This is exactly what I mean, empty promises with no feedback or follow up.
JD
Jaendrei D's update20 Jul 2020, 09:22
Reviewer Update
I am still waiting for feedback. I still have not heard from GAME's insurance/claims department. But RCS is still calling me daily. This is exactly what I mean, empty promises with no feedback or follow up.
JD
Jaendrei D's updateReviewer Update
28 Jul 2020, 19:35Once again, still no feedback. Called in again to the insurance/claims department on the 24/07/2020, I was promised a team leader will call me back and assist me with my claim. Up until today have not heard anything from Game's side. Is there anybody that I can contact to assist me, tired of calling and getting no service/assistance????
JD
Jaendrei D's update28 Jul 2020, 19:35
Reviewer Update
Once again, still no feedback. Called in again to the insurance/claims department on the 24/07/2020, I was promised a team leader will call me back and assist me with my claim. Up until today have not heard anything from Game's side. Is there anybody that I can contact to assist me, tired of calling and getting no service/assistance????