MA
Mohammed A
1 reviews | Active since Feb 2017
15 Dec 2020, 12:58
Game poor customer service
Placed an online order on the 25th of November. I still have not received my complete order as only certain items were delivered. Sent over 6 emails with no response and made over 20 calls to the online support center. I received a tracking number and the courier confirmed Game had not handed over the items to them for delivery. I keep receiving false information regarding my order status and promises of delivery which still has not arrived. Can someone senior at Game please help resolve urgently. I am extremely frustrated at the lack of customer care and will be cautious to ever purchase online at Game again. If Game cannot fulfill my order I would like to be refunded immediately.
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Replies (2)0
Replies (2)
Game's replyOfficial
15 Dec 2020, 16:55Hi Mohammed,
Thank you very much for accepting our call.
Once again, I am sorry for the runaround regarding the remainder of your order, as discussed we will follow up and keep you in the loop so that you know what is happening.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you very much for accepting our call.
Once again, I am sorry for the runaround regarding the remainder of your order, as discussed we will follow up and keep you in the loop so that you know what is happening.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply15 Dec 2020, 16:55
Official
Hi Mohammed,
Thank you very much for accepting our call.
Once again, I am sorry for the runaround regarding the remainder of your order, as discussed we will follow up and keep you in the loop so that you know what is happening.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you very much for accepting our call.
Once again, I am sorry for the runaround regarding the remainder of your order, as discussed we will follow up and keep you in the loop so that you know what is happening.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
MA
Mohammed A's updateReviewer Update
16 Dec 2020, 18:23This is becoming absolutely ridiculous now. They called and finally responded to my email yesterday after my Hello Peter post and promised I would receive delivery today. They even said they would call me to check if I had received delivery today. NO DELIVERY AND NO ONE CALLED! Bunch of ***** and *******. Please refund me immediately. I will never purchase at your store ever again!!!
MA
Mohammed A's update16 Dec 2020, 18:23
Reviewer Update
This is becoming absolutely ridiculous now. They called and finally responded to my email yesterday after my Hello Peter post and promised I would receive delivery today. They even said they would call me to check if I had received delivery today. NO DELIVERY AND NO ONE CALLED! Bunch of ***** and *******. Please refund me immediately. I will never purchase at your store ever again!!!