game playing games with samsung

bought microwave from game stores 2 year warranty packed up within a year they re[paired it packed up again with a month to go on second year .They quoting me r1830 to repair it when new its r1800 claiming it has ****roach infestation .Furthermore they want me to pay r170 for assesment fee while its still under guarantee.They playin g games samsung says game has the microwave ..game says samsung has it .Neither party wants me to recieve it back ...out of microwave getting nonsensical runaround .Beware of game and samsung they can put ****roach there and claim it was your problem my cell number is ********** 086