Game “playing games” with my credit record

I have an account with Game and the status of which is fully paid. Game is yet to update my credit profile with Transunion and Experian. I have called their head office in Durban requesting that this matter be rectified as it is tempering with my consumer credit score. I’m in the process of applying for a home loan and the inaccuracy of my data may jeopardize my application which is not fair at all. Hello Peter please intervene on my behalf, this is the worst level of service I’ve ever received from a retail store I have been paying so consistently.