Game... Playing games with customers

Hi all

I have to share my experience with you

We had to get a replacement stove after lock down and we chose to support GAME (MASSMART) on line orders

I paid for the item and delivery on the 8 June and according to the website delivery is 5-7 days

Today is 3 July, yes almost a month later and still no delivery

I been calling thier customer care regularly and emailing them daily.... No joy. A Natasha Robyn will just email me every week and ask if delivery is complete... I will say no and never hear from anyone

This is extremely frustrating

I get the feel that MASSMART feels that they are big enough not to care about customers as there is many suckers out there who will just smile and nod

I can advise everyone not to order anything from Game / MASSMART, they will take your money and never honor the delivery

Very disappointed in them

***

Be warned

Leon