Game pavilllion manager shane and staff Jali / Hisense pathetic servicr

Ive experienced the worst service ever i bought an hisense fridge from gane store pavillion, the day it was delivered it eas raining and the driver said that nothing will be wrong with the fridge, it will work in perfect condition. Having it for a month ive noticed the fridge was not getting cold but the freezer was getting frozen to such an extent that the drawers in the freezer cracked out of over freezing, ive been contacting the stores and no assistance. Before my 6 months could be i went into the store a consultant by the name Jali took my details and said monday Morning she would log the ticket and by Thursday the technician will be there to evaluate the fridge as i said im not happy and its still within 6 months and need to be replaced.

Eventually no technician came through ive called into the store with no assistance whatsoever i eventually asked to speak to a manager and spoke to a gentleman named Shane who says he is the store manager.

He assisted by logging a ticket and getting the technician to come over, the technician came over and changed the door rubber said the wrong rubber was on the door and he had to change it thats why the fridge was not getting cold and that he will inform the store about the changing of the drawers in the fridge.

I was still not happy because its supposed to be a brand new fridge with the right stuff on not the wrong stuff. I said no i want it reolaced because it is still within my 6 months.

I called the store manager shane again and expressed how dissatisfied i was he said he will log another ticket bare in mind this was after numerous emails asking as to what is going on.

The next technician came and said he will send his report to hisense and they will contact me with regards to the replacement.

Its been months and i have not been assisted the fridge is not getting cold and hisense is giving a run around with game with no response whatsoever.

Game store pavillion has made me do 3 trips to the store to log a report but have not been assisted.

Im totally dissatisfied with both hisense and Game pavillion of not being assisted at all.