Game Pavillion poor service

Hi Good afternoon

.

I've recently purchased a Hisense fridge from game Pavillion ( Durban). On the 8 month of this year.

It's a Hisense fridge. Not frost free.

The bottom small freezer building up ice uncontrollably.

I Contacted the store Manager, he did not answer the calls nor return the call.

We visited the store afterwards, we've told him we we called the store for him ect.

He informed us upon store visit to email his email him.

We emailed him and his email was incorrect the one given to us.

And technician came out few weeks later to assess the fridge.

He informed us the fridge not supposed to freeze up even though it's not a frost free fridge. He said Game will need to replace it.

It's been 3 or so weeks we haven't had a reply.

We have to put the fridge off for the ice to melt. In doing that our food goes off.

Please can you help us because there's no proper response from the store manager or game itself

Such putrit service. ..

Kind regards

Neville Arjuna