GAME PAVILLION

7 months ago in January 2018 I purchased a Hisense 630L fridge/freezer from Game Pavillion. This was the point that my frustration started as it was on special and there was no stock of the fridge. This forced us to take the demo model, which we checked with the sales lady on the floor, with no damage. On store charged delivery we discovered damage to the door and immediately reported it to the store. We were advised that once new stock arrived our fridge would be collected and replaced with a new fridge, and to use the damaged fridge. During the course of the last 6 plus months i have had no feedback from Game Pavillion, unless I have contacted the store / Store manger, and asked for feedback, at which time i was advised that they were awaiting stock. The level of customer service i have received is non existent to say the least, and although they may say they are cheaper that obviously comes at the expense of service. The freezer seal is now not working, hence the fact that i went into the store today to find out again what the progress was on the replacement fridge. I have food in my freezer that is now spoiling, but that is another matter. The store advised the fridge is now discontinued and we must chose a new fridge. Now this is when I have a problem. The store advises they will give a refund for the fridge, the easy way out and another way to get you out the store without resolving a problem. Now the only fridge on the floor that is similar is the smaller model, the Hisense 610L, a smaller Fridge and a higher price than we paid, please note i have been waiting over 6 months for my replacement fridge, and now i must pay in for a smaller fridge, and one that is not configured the way my fridge was, freezer on top and fridge at bottom, so another compromise i must make, and i was not accepting this. To rub salt in the wounds the store manager offers me R500 off a R 13000-00 fridge and free delivery, please note they have to pick up the damaged fridge and replace it anyway as i paid for delivery the first time, not so much as a sorry for the inconvenience nothing.

If this the standard of service, i definitely will not taking my business there in the future, and if my query is not resolved i will be taking this to the media and social media