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Cyril B

1 reviews | Active since Aug 2020

14 Sept 2020, 14:15

Game Pavilion -- an unpleasant shopping experience

At Game, Pavilion, this morning. I found a toaster marked R349 which rang up as R429. I queried the price, and retrieved the display toaster with the price tag. The first 'manager' seemed lost; she sauntered off to find another manager. Mervyn Kristensamy went back and forth, initially claiming a different bar-code and then that the price tag referred to the black toasters, even though the display toaster was white, identical to the one I had chosen. He agreed that I should be charged the price on display... but had to find another manager for approval. By this stage I had had enough and told Mr Kristensamy that a pleasant morning had turned into an 'unpleasant shopping experience', and I would rather purchase the toaster elsewhere, even at a higher price.

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Cyril B's update15 Sept 2020, 09:15
Reviewer Update
I received a call from Stanley, Game Pavilion, yesterday afternoon and he really was so professional and such a gentleman. I don't know if I'll take up his offer but I will be visiting to thank him personally. What a pity that, once again, the mess made by careless staff and 'managers' has to be cleaned up by others who have to make the awkward calls. But many thanks, Stanley, and to Hellopeter.