Game- Pathetic- Zero Customer Service

I bought a TV on 27 November which was clearly in stock. After 2.5 weeks with no communication and delivery, I called their call centre. Several call centre agents promised to call me back with feedback and no one did. On Tuesday 15 Dec I spoke to Kevin and his team leader Tebogo Mazibuko and after being told that I could fetch my TV from Key West or Cresta as they had stock then the story changed and all of a sudden there was no stock of the TV I ordered. When I check online, Game is still advertising and selling the same TV as in stock! They told me that they are going to refund me and this will take 7 to 14 working days! What kind of customer service is this who advertises a product they can't deliver, doesn't communicate with their customers, says customer must wait 14 working days for a refund because that is their process. Game doesn't know what customer service is, appalling service with zero feedback. Quite shocking! I will never support this pathetic business. I want my money back!