GAME PATHETIC SERVICE

Today I walked into Game N1 City and left with a bitter taste in my mouth. Will I return? I am not so sure. I was on my phone as I walked in and was abruptly stopped by a security guard who asked me to check my bag. He also made it very clear that my bag was to be checked when I left the store. Are you kidding? I am already branded a ***** before I even got into the store?

Now I understand that we have crime in South Africa but do you already suspect your customers? I have been to other Game stores and was not asked for my bag to be checked, so where is the consistency in your policy? Don't for one second tell me it's about the high-value Items that you sell. I shop at other high-value retailers.

You spend millions on strategy yet the customers have a very high negative perception of GAME. If you have theft here are a few pointers. Its retail basics: 1. Ensure enough floor cover. It will definitely CS and thereby sales. 2. Train your staff to be "heads up". 3. Do you not have a security control room? You can watch me shop, no issues. It is non-obtrusive.

Make my shopping experience seamless. Don't brand me a ***** and then you want to take my money. And if you really want to have my bag searched, have a pleasant customer service person speak to me. If you want my money then be creative and give me the service.