Game.... pathetic service

I went to Game in Bel Air on the 07/10/2018 to buy a sleeper couch. After dealing with rude staff they told me the couch I wanted was sold out and that I can go to Game in Fourways who had 5 couches left. 15 - 20 minutes later I get there and I’m subsequently told they have no stock, the other employee was mistaken. I then go onto Game online, find the couch and order. I get an email on the same day (07/10/2018) saying my order has been received, delivery 3 - 5 working days. Thereafter radio silence. I call on Friday the 12/10/2018 and I’m told that the couch hasn’t been dispatched and the query will be escalated and that someone will call me on Saturday because I was supposed to have received it already. Today 15/10/2018 no call. I then call back and am advised that the order is still in process. I ask about cancellation and am told the refund takes between 7 - 14 working days. My dilemma is that I need this couch by Wednesday. The lady tells me that her manager will call me back shortly. Still, no call. This is ridiculous. Why make promises you can’t keep. Game is sitting with my couch and my money AND I WANT EITHER OR BY WEDNESDAY. Their service has deteriorated over the past few years but no one gives a damn to assist. Promises promises promises!!!!! Pathetic!