GAME - PATHETIC ONLINE ORDERING PLATFORM, ZERO CUSTOMER SERVICE

They do not even deserve 1 star!!!! There is no such thing as customer service with Game, whether it is in store or online. Worse Store to deal with and I will warn everyone about their pathetic customer service. On 1 May 2020 I purchased a desk and chair from Game, via their online purchasing option. This was the biggest mistake ever! Order was placed and payment taken off my credit card almost instantly. Called 4 days later just to find out when I will receive delivery as Game does not believe in communicating with customers. After holding on for 30 minutes I was answered. Only to hear that the chair would be delivered on the same day but the desk was not in stock. After holding on another 30 minutes, the gentleman advised that they have stock at the Westgate branch and he has arranged for this to be allocated to my order and that I would receive delivery by Friday. Low and behold, I call again on Friday to follow up, after holding on for an HOUR my call was answered. Yet again I am told to hold on while they check. 20 minutes later I am told that THERE IS NO STOC****!! Like what the hell????? 2 days earlier I was told I will receive delivery on Friday, now I am told there's no stock! The only email communication received was that on the day I made payment, with the invoice. Not a single email or call to keep me updated with the progress of my order. My order Status has been "In Progress" since day one and still is the same today. Asked for refund immediately! Apparently I now have to wait 3 working days for them to refund me! Terrible experience, will never make this mistake ever again.