GAME PATHETIC ONLINE AND DELIVERY EXPERIENCE.

So disappointed in Game’s online service especially since they elected themselves to be selling essential items.

I ordered a phone from them and paid with my bank card online and the delivery was to take a maximum of 5 working days.

The day after the item was purchased, Game emailed me to say the order has been dispatched and the company will contact me to arrange delivery and tracking information. This is now the 5th Working day, the courier company claims they don’t have this order, the store also claims they don’t have it either.

I spent over three days calling the courier company (Dawn Wing) and Game trying to figure out who has the order I was supposed to apparently have delivered by Monday. I spoke to three different consultants on one day who all said they are following up and they did not get back to me. I tried to cancel the order with three consultants and they convinced me they would help but obviously were here now which means they couldn’t. One of them now states that the order will be cancelled but I should wait 7 days for a refund, but card payments usually are reversed back onto the card in less than 2 days.

Like just close your online and delivery service because you guys have no flippen idea what you’re doing and wasting both our time and money. To add onto that the contact number provided takes at least 10 minutes before you get through to someone and my emails went unanswered. Certainly never ordering from you guys again. I’m put off the entire experience and probably won’t even shop at your physical stores anymore either!