Game Pathetic Customer Service

I am so angry right now! After several calls now to the game customer service team, my query has not been resolved! I've been on the call with this *********** staff since the weekend for help with my payment! I've recently made my first purchase at game. My payment is by direct debit. I was told payment would be taken on Monday 1 March, I've been receiving SMS'es that my payment has not yet been recieved... Like the money is there! Why are you not taking it???!!! I was clearly **** to.

I called into customer service this morning as this will reflect a late payment as well as affecting my credit score. I called 7 times, all calls I was placed on hold with no assistance, the calls then ended in me asking if anyone is there, a call that was ended by advisers that refused to talk to me or help me. Yes I shouted and yes I'm boiling with anger but after 7 calls no help!!! Not only has this now affected my health but I have now lost faith in Game. I am going to clear these payments and then close the account. I have never dealt with such pathetic service in my life before. I hope all those calls were recorded!!!

I have every right to be dining right now.

I want immediate feedback or I will simply take this to the media as simple as that.