Game - Pathetic Customer Service

I raised a complaint previously on this site about poor repairs done to my TV which was handed in. A few weeks after the TV was returned, the same issue ensued and Game rep**** to my complaint on this site stating the matter has been handed over to the relevant department and that I will be contacted.

It's 8 days later and nobody contacted me from Game. I HAD to call Game. I was told that I couldn't be given a date of when to expect a service agent to contact me because Game is not aware of the date the Suppliers return to work. Furthermore I was told to wait 3 to 5 working days from today after insisting on a date to expect the service agent to arrive. That totals 14 days from the date of my complaint.

I have already lost out on a month's DSTV prescription (R810) and am now going to experience the same issue yet again. The tv repairs were done poorly or the part installed was defective.. It doesn't matter to me. What matters is good customer service.

Game does not provide that. How can such a huge name as GAME not know when to expect their service agents and suppliers to return from their leave? Is it that hard for a huge name like GAME to contact their customer and advise them of the status of the matter they raised? Furthermore, Game states that I need to allow for the standard waiting times.

I will now be purchasing a new TV and it WILL NOT BE FROM GAME, neither will any of my future purchases be from Game.