GT
Gerhardt T
1 reviews | Active since Oct 2021
09 Sept 2024, 11:19
Game - pathetic after sales service
Zero stars. Bought a 26# Bicycle for my wife. Within one week is broke. I took it back to be repaired. While they have all the parts available in store, the technician was not able to repair the bike. He only comes to the shop every two weeks, which means we will wait one month for a new derailer to be installed.
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Replies (2)
Game's replyOfficial
09 Sept 2024, 11:30Hi Gerhardt, thanks for getting in touch. I'm sorry to hear to your bicycle is now faulty. An agent will be contacting you shortly the regarding the incident.
Game's reply09 Sept 2024, 11:30
Official
Hi Gerhardt, thanks for getting in touch. I'm sorry to hear to your bicycle is now faulty. An agent will be contacting you shortly the regarding the incident.
GT
Gerhardt T's updateReviewer Update
16 Sept 2024, 09:20Thank for the initial spark to communicate. It was however stated telephonically that I will be notified on Friday 13/09/2024 to collect the bicycle. I have to date not received any phone call or any communication regarding the complaint/repair.
GT
Gerhardt T's update16 Sept 2024, 09:20
Reviewer Update
Thank for the initial spark to communicate. It was however stated telephonically that I will be notified on Friday 13/09/2024 to collect the bicycle. I have to date not received any phone call or any communication regarding the complaint/repair.