Game Paarl - Miss leading with no client service

They advertise a promotion whereby a free gift is included. After paying they say they do not have the free gift in stock. This is shocking and miss leading the public. I have made numerous phone calls. They do not get back to you. I need to drive to another town and they made me drive twice for nothing. I asked them to deliver to me and they responded no. I find this disgusting from a big store like Game as I have spent thousands with them.