LM
Lydia Matsolo-Dangala

1 reviews | Active since Jan 2020

24 Sept 2023, 12:27

Game Paarl

I bought a 6 bar heater and in the third week, the heater plug got hot and it burned. I went to the store and I was told that the plug is not on guarantee.

Later on I was told that the store is supposed to refund me or exchange the product.

Now they need to take it for investigation be **** a refund or exchange.

What s horrible experience

0
Replies (1)
Game
Game's reply25 Sept 2023, 09:14
Official
Hi Lydia, thanks for getting in touch. I'm so sorry that the heater is not in working order. Please be advised that all electrical products needs to be assessed as per the warranty. We will escalate the matter to senior management for urgent assistance. 🙏