Game-out of stock and no customer service

On the 27th January 2021 I ordered a Telefunken 10.1" tablet. The item was in stock. I even confirmed wifi capability with the game call center. Purchase process was seamless. Delivery was to take place between 7-10 working days. On Thursday 4th February I decided to check on the delivery status of the device via the call center as the order status has not changed. The call center advised the device was not despatched due to being out of stock! If I hadn't called I would not have known or been contacted by Game to advise that I may be wanting indefinitely for my device. I then requested for the order it be canceled. I was advised that another agent would contact me later that afternoon. Friday 5th February i called the call center again as no one contacted me. My order was still not canceled! I requested for a manager to contact me and no one has contacted me since. The customer service is ridiculous and theres no desire from their part in getting this query resolved. Seriously disappointed as I now had to spend additional funds on another device as I could no longer wait for game decided to provide a service. Not even sure I'll get a response to this review. Will most likely have to take time out my days again tomorrow to resolve this as Game is not keen on returning phone calls or providing customer service for that matter.