JD
Justin D

1 reviews | Active since Jul 2021

17 Dec 2024, 13:12

Game order thats missing and no one knows whats happening at Game itself.

I bought a freezer online on the game app at Black friday week in November and was advised I will get delivery the 29th of November.

To date I have not received anything, got messages that the stock is with couriers and couriers said no its not with them but its with Game.

Been following up numerous times through call centre and the online chat option and keep getting to hear stories after stories as it seems no one knows whats happening.

I paid already and no one with courtesy comes back to me and today is the 17th of December and Iv been waiting now since the 29th of November for a delivery that no one can sort out. I heard about no stock from one person and the other person says there is stock. Game is dropping the ball these days, I ordered from Makro the other day something else and got my package in 2 days with no issues.

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Replies (1)
Game
Game's reply17 Dec 2024, 15:39
Official
Hi Justin, thank you for reaching out. I'm sorry, you haven't received your order and have been chasing feedback. This is certainly not the experience we want you to have. Your query is being dealt with by our complaints team and you will be contacted as soon as the agent has further information.