Game order number ***

I ordered a pair of earphones from game 2 weeks ago (on Monday 8 November at 13:44:07) the package arrived in a normal timeframe. I opened the box the packaging for my earphones was there but once I opened the packaging there was nothing but a charging cable and the warranty.

I immediately contacted games support via their online chat and they said I must send photos to *** and I did so and after countless phone calls and countless emails I have received no feedback. I don’t see why I must fight with game to receive a product I paid for? the service from game has been non existent I received an email from Sanelisiwe Nandjebo to say it’s been moved to the correct department and since I have heard nothing else

This has hands down been the worst experience I’ve had with any store and Game have showed me what the worst support I’ve ever seen looks like I highly recommend paying more for the same product and buying it from another store as you will probably receive it in the first place and if you don’t they will have the decency to call you and rectify the issue

I await a call from a game representative to rectify my issue