Game order going on for more than a month without receiving goods or a refund

I have placed a order and payed online on the Game website on the 27/92021. The promised delivery time is 5-7 business days. After 10 days I phoned customer complaints. They told me that they didn't had stock but i will receive it soon. So i waited another week and phoned again. Now i was told after holding on for more than then minutes that they have escalated it threw to the relevant department and they will get back to me ASAP. 25/10/2021 I phoned again and again holding on for more than 10 minutes. Now I asked for a refund as I'm not going to wait any longer. Was again told that someone will get back to me regarding the refund. Today 27/10/2021 and no one still phoned me. I've ordered a lot of stuff from Makro, TakeAlot and many more and this is the poorest service i ever got. Actually I didn't get any service and struggling to get my money back. What is going on with Game. Did anyone ever else got this bad service. Would not even recommend to my worst enemy