Game Order disaster

I ordered my freezer online on the 25hnof November. Kept seeing shipped on my order for two weeks. Then eventually got hold of game on Monday the 12th of December to be told it will be delivered in the week. Two hours later the delivery company sent me a message to say ur freezer has been delivered. I did not receive a thing. I have been phoning game the whole week and they keep saying they trying to find the waybill. And nothing happens. Game has done nothing to help me it’s been a week and in todays day and age when emails and what’s app are immediate. Either way they should be sending me my order and look for the freezer they apparently delivered to the incorrect address or refund me my money. if the company they using to deliver goods is *********** or if their staff are ***********, I as the customer I shouldn’t have to bear the brunt of their mistake. All my food I have ordered for Christmas holidays has rotten. Will game take responsibility for this. I will not recommend that anyone order anything online from game.