GAME OR RCS

game stores bloemfontein or rcs cannot give me the following documentation signed copy of my credit agreement and insurance signed copy of pre-agreement and quotation signed copy of terms and conditions of credit agreement and insurance signed spousal consent or voice recording of consent proof that a credit assessment was conducted at the time of credit agreement details concerning financial means, prospects and obligations as they existed at the time credit was granted

I also requested how I report them to NCR and Ombudsman or FAIS

They do not reply or keep sending me a screen shot of application form stating this is the agreement