KA
Keith A

1 reviews | Active since Dec 2019

12 Dec 2019, 10:58

Game Online WORST SERVICE!! Worst online shopping experience EVER!

Please don’t bother ordering anything online from Game, they are completely unreliable and lack basic communication that every client deserves, I’ve had to call them multiple times during the past week. HORRIBLE SERVICE. You might not even receive all the goods that you order, they delivered half my order last weekend, no communication, we were lucky that someone was even home, no call or sms (as they promised) to let me know that my items would be arriving on that day and I have gotten no confirmation as to when the rest of my order would be delivered. I would not recommend anyone to buy from Game online. The amount of frustration and disappointment I’ve felt over the last few days is horrible!

0
Replies (3)
Game
Game's reply12 Dec 2019, 14:21
Official
Hi Keith,

Thanks for getting in touch.

I tried calling you today, unfortunately your number goes straight to voicemail after being disconnected from our first telephonic communication. I am terribly sorry for the experience regarding your online order and the lack of communication that came along with it. We value the feedback so that we can improve on the areas which you have mentioned in your statement to us. If you require further assistance then please do not hesitate to contact us.

Kind Regards
Ralton Pillay

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
KA
Keith A's update12 Dec 2019, 15:16
Reviewer Update
Hi Ralton
I tried contacting you via the number you call me from, but it just gives an engaged tone, I then called client services and asked for you and apparently you weren’t at your desk. Left a message for you to call me back so I’m waiting on your call.
Game
Game's reply13 Dec 2019, 11:35
Official
Hi Keith,

Thanks for accepting my call today,  once again I am sorry for the experience but I am happy to hear that you have your entire order in your possession. 

Kind Regards
Ralton Pillay

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za