Game online - Worst service to-date

I placed an order with Game online on the 13/07/2020 which as per website should be delivered within 10-14 working days on the website there is no way to track orders, i followed up today with life support contact and spoke to Tsisa at 9:10 who took my order and advised the courier company is the one with delays. I then asked her to escalate the matter which she put me on hold again and advised there is no stock and a refund would need to lodged which will take between 7-14 workings days. I disputed and asked for a teamleader whom i was told is the only teamleader (Regan Johnson) on duty and is in a meeting.

This has been extremely costly as a customer calling and following up on a order to be told there is no stock and refund will take even longer to receive.