Game Online - Worst Customer Service Ever

08th June 2020 – I purchased a fridge online with a delivery timeline of 5-7 days. After much calling and holding, I was told the delivery timeline had been changed to 7-10 days. When the fridge was still not delivered and more calling and holding, I was told that the delivery timeline had been changed to 10-14 days.

25th June 2020 – The fridge was finally delivered. Within 30 minutes of delivery, I realised that the fridge was damaged with physical damage to the left side of the fridge, the left door hinge, and the left door itself does not open and close properly. I immediately contacted the call centre and alerted them to the issue. Instructions were given to me to send photos and log a query and get a ticket number and next steps were advised.

Fast-forward to today, 22nd July 2020. After numerous emails, countless hours of phoning and holding and even post a personal visit from a technician (in this time of advised isolation), I am today still without a damage-free fridge. The defective fridge still sits in my kitchen as a daily reminder of the frustration and appalling customer service which I have had to suffer.

I would like for Game to come and collect the damaged fridge and at the same time deliver the same product but in perfect working. This is what I believe to be a reasonable and fair resolution since I paid for a brand new appliance and not one that is damaged and/or repaired and this is what was committed to in previous correspondence.