TN
Tim N
1 reviews | Active since Jan 2013
14 Jul 2020, 09:52
Game Online - where are you???
I was called early last week and promised that my order (already a month since ordered and not delivered) would be delivered by the end of the week. I am still waiting for it. Game has seriously lost the plot.
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Replies (2)TN
Tim N's updateReviewer Update
14 Jul 2020, 17:22Not good enough! You promised a manager would call me in the next 30 mins. Nearly an hour has passed, it is now 17h20, and I've heard nothing. 5 to 7 working days to process a refund, for something you're now 21 days OVERDUE on delivery (ordered 5 WEEKS ago)!? I am amazed at how little Game has done to try to keep me as a customer. I know you're upgrading your systems, and I know COVID is also not helping - but despite letting me know that your delivery times are slower because of these things, you have still missed YOUR OWN SLOWER delivery promises, and you've done almost nothing to keep me up to date. Gobsmacked!
TN
Tim N's update14 Jul 2020, 17:22
Reviewer Update
Not good enough! You promised a manager would call me in the next 30 mins. Nearly an hour has passed, it is now 17h20, and I've heard nothing. 5 to 7 working days to process a refund, for something you're now 21 days OVERDUE on delivery (ordered 5 WEEKS ago)!? I am amazed at how little Game has done to try to keep me as a customer. I know you're upgrading your systems, and I know COVID is also not helping - but despite letting me know that your delivery times are slower because of these things, you have still missed YOUR OWN SLOWER delivery promises, and you've done almost nothing to keep me up to date. Gobsmacked!
TN
Tim N's updateReviewer Update
14 Jul 2020, 18:39About 30 minutes after my last comment, a manager called me and basically chatted through Game's situation and my customer experience. He promised to do what he could to speed up a refund (and to contact me the next day), but based on your treatment of me to date, I am not expecting a refund any time soon. And you've still done nothing to delight me or to try to win me back. A refund on a non-delivered product is not a win-situation, for Game or for me. It is the least you can do, and it FEELS like the least. You are sacrificing long-term customer loyalty and sustainability for short-term profits and loss minimisation. And it FEELS like that.
TN
Tim N's update14 Jul 2020, 18:39
Reviewer Update
About 30 minutes after my last comment, a manager called me and basically chatted through Game's situation and my customer experience. He promised to do what he could to speed up a refund (and to contact me the next day), but based on your treatment of me to date, I am not expecting a refund any time soon. And you've still done nothing to delight me or to try to win me back. A refund on a non-delivered product is not a win-situation, for Game or for me. It is the least you can do, and it FEELS like the least. You are sacrificing long-term customer loyalty and sustainability for short-term profits and loss minimisation. And it FEELS like that.