Game online - *******, ******** or worst online retailer ever

order# ********** 31, complaint # ********** 6, cancellation# ********** 5

I purchased an appliance from Game Online on 24 November 2017. I received a waybill on 4 December. After a month of trying to get a delivery date, I cancelled the order on 29 Dec. Despite the cancellation, I got an email from Game confirming delivery on 8 Jan. The item was not delivered and Dawnwing informed that the item was lost and never delivered. I have telephoned and email several times in the course of these past three months. When I called on 29 Jan I was told that I hadn't provided bank details for the refund. I duly provided this as requested. By 19 Feb, no refund. I called again only to be told, no bank details needed but that reversal on the purchasing card was made the week of 12 Feb and would take 14 days. To date no refund. I have spoken to 5 different people on the helpline. The keep mentioning Reyana at head office. Her service is pathetic, from not answering calls, not returning calls as promised to what seems to downright lying about the refund being made. This either a **** or Game Online is the worst online retailer ever. I want my money back immediately.