Game online the worst service you will ever get!!!!

GAME ONLINE NEVER NEVER IN MY LIFE HAVE I EXPERIENCED SUCH BAD ONLINE SALE SERVICE!!!! 8 June placed online order. 10 June received emial..order dispatched. 12 June received email, my order has been delivered..... I *ReCEIVED NO DELIVERY!* 12 June I emailed asking where is my order that I supposedly received??? Received an email to ignore delivery email, their system has a ****ch.....??? In the meantime I have cancelled this order 3 times and requesting a refund as they told me that they do not have stoc****! Till this day...25 of July NO REFUND after numerous calls and emails!!!! HOW MANY CALLS AND EMAILS DOES ONE HAVE TO MAKE TO RECEIVE YOURE MONEY BACK????