GAME ONLINE takes payment but items not delivered 5 weeks later

I placed an ONLINE order with Game for exercise equipment, 6 items. The delivery date was supposed to be 04 JULY 2022. Two deliveries came, 2 items in each delivery. I HAVE NOT RECEIVED THE LAST TWO ITEMS and it is now 12 AUGUST, more than a month after the order was to be delivered. I emailed Game several times, and then I receive calls saying that they have "escalated the problem". I receive weekly calls to tell me they are working on the problem. Now, I have stopped receiving feedback. I have contacted them via Facebook Messenger and also no result. I have not received my items, there has been NO ATTEMPT to refund me, despite requesting to be refunded at each possible occasion. THIS CUSTOMER SERVICE IS POOR. My money has been paid, and I have not received the items. I feel that my money has been taken from me. Why can I not just receive what I paid for? The agreement is, customer orders and pays, and receives what was promised? POOR SERVICE. I will never ever order from Game again.