1 reviews | Active since Aug 2020
Game Online Support - Pathetic Service
I ordered a fridge online on Monday the 13th of July. I received a mail two days later informing me the order has been dispatched and a courier will contact me. After no contact, I called Online Support multiple times and no one could answer my query or tell me when I would receive my order. I spoke to someone on Monday 27/07 who then informed me my order was cancelled and I was on the refund list, and that I would have to wait another 14 days for my money to be refunded.
I was without a fridge for two and a half weeks with not one person from Game Online Support contacting me to let me know what is going on. I have had to buy takeaways most of the time as I am not able to store any meat or vegetables without a fridge. Whatever money I saved on the fridge, I spent double that buying food.
I have had the worst service I have ever experienced and no one, except for Cedrick Vermaak, seems to care. Cedrick is the only person who has tried to help from his side.
After nearly 3 weeks I finally received my fridge, after being told I was on the refund list and would have to wait 14 days to receive my refund.
Apart from Cederick, not a single person could tell me what was going on. I was put on hold until for so long that it forced me to end the call. Everyone who said they would call back or email me never did. I lodged a complaint on their online support system on the 29th and still haven’t received any feedback from them whatsoever.
I always used to buy from Game, but after this experience I don’t want to support them ever again. And to think the only reason I bought online was because I received bad service from a salesperson in one of the Game stores.
Not impressed.
Thank you for your response. Your feedback would be appreciated.
I think it is ********* to have an automated email response saying that “Your order is on its way” when firstly the stock isn’t even available, and secondly no one ever informs you when it should be arriving, who to contact or if your order has been cancelled or not. The customer should not have to spend hours on the phone trying to get an answer from anyone that actually knows what’s going on, or wait for customer care to call back when they never do.
I was really not impressed with the lack of service I received and the money I saved buying the fridge from Game I actually spent double with buying food takeaways and airtime (to call Game Online Support) during that time. So it wasn’t even worth it in the end.
Thank you for your response. Your feedback would be appreciated.
I think it is ********* to have an automated email response saying that “Your order is on its way” when firstly the stock isn’t even available, and secondly no one ever informs you when it should be arriving, who to contact or if your order has been cancelled or not. The customer should not have to spend hours on the phone trying to get an answer from anyone that actually knows what’s going on, or wait for customer care to call back when they never do.
I was really not impressed with the lack of service I received and the money I saved buying the fridge from Game I actually spent double with buying food takeaways and airtime (to call Game Online Support) during that time. So it wasn’t even worth it in the end.
It’s been 3 weeks and still no feedback. I await your reply.
It’s been 3 weeks and still no feedback. I await your reply.
Still no response in over a month. I would like some feedback from your side, but it seems that Game clearly doesn’t care about their customers and could not care less about resolving any issues and winning back any customers loyalty.
Truly terrible customer service.
Still no response in over a month. I would like some feedback from your side, but it seems that Game clearly doesn’t care about their customers and could not care less about resolving any issues and winning back any customers loyalty.
Truly terrible customer service.