Game Online Support bad with returns

I purchased a chest freezer from Game's online store on 26/01/2025 and received it the very next day—WOW! I was thrilled, especially since my old freezer had stopped working. Thankfully, it still had ice in it, keeping my meat frozen and cool.

However, upon unboxing my new freezer, I discovered it was defective. I immediately logged a call with Game on 27/01/2025. The following day, I called back, hoping to speak to a manager, as I desperately needed a working freezer—I only have an upright fridge at home. I explained this to their support consultant, Sinesipho Gontsana, but she insisted that no manager was available and that I had to wait the mandatory 24-48 hour period. But what about my meat? She clearly didn’t care.

The effort I had to go through to exchange the freezer myself was beyond frustrating. I ended up contacting the supplier directly and returning it to a Game store. Once there, I was told that online purchases must be returned online. I explained the urgency, provided my reference number, and even mentioned that the supplier had already approved the return. Still, they had no stock to replace it, so they simply issued a credit.

Game Online, you’re quick to take people’s hard-earned money but terrible at customer service. It is the 30/01/2025. Their support is still calling me. Never again!