GAME ONLINE STORES NOT DELIVERING NOR REFUNDING

I placed an order on the 9/12/21 order *** refers. Your website says delivery within 7 days. After several follow up calls (on various dates) to your customer care call centre as well as an email send to *** on the 15th of December, as well as several calls to the courier company Dawn Wing (tracking no: G*** refers) we still have no bicycle. I was a little boys birthday present for 19 Dec 21…what a disappointment On the 23rd of December we spoke again to a customer care call centre agent and informed them that NO DELIVERY WAS RECEIVED, and we CANCELLED THE ORDER. We were informed by the call centre agent that the order was cancelled reference no *** refers. We were further informed that our money will be refunded within 7 working days.

We are receiving no feedback or reply to our original email send on the 15th December nor the ones send on 6 & 7 Jan 22. And still NO REFUND RECEIVED.