1 reviews | Active since Jan 2018
Game online store worse customer service
Good day
I need to bring to your attention about the service we are getting from Game online store. I have purchased a cellphone for my son who is a student and he need to use it for his studies now during lock-down, I have made a payment on the 25.04.2020 order number ***, i called couple of times because when i open the order to tract it was still in progress then they told me that they don't have stock they will check with other branches if they do have and they will come back to me. I went online and checked again i found that some shops do have it stock and i waited for them to call me back with the outcome but nothing. I called again and i was told its not on stock i have to wait for them that is when I requested a refund because its delaying my son their 5-7 working days rule its not working. Their call center is a mess. Its been 4 days since i have been waiting for someone from finance to call me so we can finalize my refund but again no calls no email nothing.
Even today that phone it still available "In stock - available to buy online" how many people will fall on this trap with their hard earned money and Game is not taking its customers serious.
1. they take long to answer their calls
2. their customer service level is poor
3. they don't deliver on what they promise like coming back to you with the update.
1. they take long to answer their calls
2. their customer service level is poor
3. they don't deliver on what they promise like coming back to you with the update.
When i reply to that message with my banking details, this is what i get
Delivery has failed to these recipients or groups:
***Your message couldn't be delivered and there was no valid enhanced status code being issued by the remote mail system to determine the exact cause, status: '550 Administrative prohibition - envelope blocked - https://community.mimecast.com/docs/DOC-1369#550 [5OQ7WfgyOxu0UUaQmbjz5w.za79]'.
The following organization rejected your message: za-smtp-1.mimecast.co.za.
Tell me how m i going to get my money.
When i reply to that message with my banking details, this is what i get
Delivery has failed to these recipients or groups:
***Your message couldn't be delivered and there was no valid enhanced status code being issued by the remote mail system to determine the exact cause, status: '550 Administrative prohibition - envelope blocked - https://community.mimecast.com/docs/DOC-1369#550 [5OQ7WfgyOxu0UUaQmbjz5w.za79]'.
The following organization rejected your message: za-smtp-1.mimecast.co.za.
Tell me how m i going to get my money.