Game online store purchase disaster

Worst online shopping experience ever !!!!! Don't ever use Game online for purchases. Purchased a huawei device on the 2/11/2019. Because of being on holiday, decided to go in and collect instead of using delivery. Got to the store, they have no idea how their online service works. After a while they decide to assist and let us collect the device. After 4 days we realise the device is defective , go back to the store on the 6 day (before 7 days ) they tell us we need to take this up with their online dept, they won't help even though we collected from them. So we call Game online from the store, and the unhelpful clueless assistant tells us there's nobody who can help us at that time and she will get somebody to call back.

The store hastens to get rid of the problem by giving us their word that we should go home and wait for the online staff to call us back, assuring us that the phone will be taken back, because we are not satisfied with the purchase . We verify this , and state our concern , because it is a phone, we made sure to come back in the 7 day period , and don't want a repair we want a refund !!!!

They assure us it will be done with online. No return calls from Game online. We spent 6 hours trying to get hold of them, emailing, calling, holding for hours. Now a very rude consultant keeps telling us , we can't exchange it because it's now a day over the 7 day period !!!!! That's because Game online would not help us on the day.

Shocked ! Disaapointed ! Disgusted!

Taking this matter up. Don't ever purchase anything from Game online.

Read all the reviews before hand .

I'm so annoyed I don't think I'll ever bother even going into a Game store to purchase and never again their online .