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SG
Soloshine G

1 reviews | Active since Nov 2015

22 Jan 2019, 11:16

Game online store poor service delivery

I purchased a washing machine from the game online store on 24/12/2018 order number ********** 08. Firstly the website indicates delivery within 3 working days. The washing machine was only delivered on the 10/01/2018. Upon opening the box I discovered that the machine was dented. I called game online and spoke to Clarise, who lodged a complaint on the 12/01/2018. I sent pictures with the serial number to ********** on the very same day. I called again on 21/01/2018 because I received no feedback, i was told that Clarise will enquire and call me with some feedback. To date I have not received feedback and am still stuck with a dented washine machine. The game online system really sucks and provides extremely poor quality of service to customers.

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Replies (2)
SG
Soloshine G's update23 Jan 2019, 19:08
Reviewer Update
I would really appreciate it if the washine machine would be picked up and replaced. I dont think it is fair to prolong the process.
SG
Soloshine G's update28 Jan 2019, 18:52
Reviewer Update
I am still waiting for the machine to be picked up, I was promised that the courier will fetch it on 25th January, I made arrangements for someone to be at home and the courier did not show up. Today my dad got a call from game to say they will send someone to repair the machine, there is nothing to repair, the machine must be replaced. Game online has the most *********** staff, no customer satisfaction whatsoever. I am living in Johannesburg and the washing machine was a gift to my mum in Durban. I can clearly see the difference in customer service provided by the jhb branches compared to Durban branches. Extremely disappointed with the lack of service.