Game online store pathetic and poor service (customer service)

Good day.

I have been attempting to contact your customer services about my order for over 3 weeks now.

Since the purchase of the 10ft bounce king trampoline I have routinely been making it my duty to follow up on daily sometimes multiple times daily.

When the 14th day of the trampoline not being delivered arrived I was sent a mail that my order was cancelled. When I followed up on this as I did not cancel the order I was told that there was no stock of the 10ft bounce king trampoline . This was the only time during this whole ordeal that I was informed this.

Today is now the 18th of December 2020 and I have still not received any feedback regarding my multiple calls to your customer care division. My daughter at this stage is going to wake up on Christmas morning without any gift because of your shortfall as game.

I have been constantly told 'your complaint is being escalated to no avail.

I asked if they could not provide me with the 10ft bounce king they could replace it with the 8ft bounce king. It was the same price at the 10ft at the time of purchase. This request was made last week. When your call Centre staff did return our calls and request on the 18th of December 2020 they said that they've sold out over the weekend.

I am kindly requesting that you either arrange for an 8ft bounce king trampoline to be sent to us or that you provide us with the 12 ft bounce king which is currently in stock at no extra cost.

We have exhausted all avenues and now are at witts ends this has caused much stress and strain on us as countless of hundreds of Rands in airtime wasted and being placed on hold my your call Centre.

We urgently request some sort of resolution by end of business today as I would love that my child after such a tumultuous year could have 1 days which is Christmas as a fun gift filled day. 25-11-2020 order number : ***

This was the email sent to them after 3 weeks they can only offer us a refund. When they are currently instock in bloemfontein. This is pathetic service and my daughter is now waking up with no Christmas gift I hope the sleep well knowing they ruined a Christmas for a family and broke a child's heart.