MM
Martin M

1 reviews | Active since Mar 2020

24 Mar 2020, 16:26

Game Online Store - No feedback - No Solution - No Delivery of paid goods

I bought a Hisense fridge from Game using the online store on Monday 16 March 2020 and noted the 3-5 business days delivery, the online store showed that there was stock in Cape Town but I still called the online store 2 days later to say I really needed the fridge as soon as possible and asked if they can’t speed up delivery, I was assured that delivery will take place in 3-5 days. I then called again on day 3 and stressed that I needed the fridge before the weekend as I had food spoiling and it was costing me money and again was assured that the fridge will be delivered 3-5 days but possibly will be delivered the next day (Friday, day 4). So I called on day 4 (Friday) and again asked if they can make a plan to get the fridge delivered that same day only to be told that they do not have stock and can’t tell me when it will be delivered, at this point I lost my calm and asked how no one from Game even called me to tell me this? Why I wasn’t told this the day before when I called?? After a while I asked if I can’t get another fridge Brand or Model of equal spec anything or even a floor model that will collect myself but was told they don’t have any stock and that someone from head office will call me back later to take the matter further, this never happened so later that day I called AGAIN and I AGAIN had to raise my voice and lose my calm before I was put on hold for 2 minutes and then was told that they will call Me on Monday with a update and that they are making a plan to get the fridge to me on time as specified. This AGAIN never happened so I AGAIN had to call on Monday, now business day 5 to be told they are working on the issue and had stock in another province that will be delivered to the warehouse in Cape Town on Wednesday (7 business days later) and then the courier will collect it and deliver to me, but they cannot confirm the day of delivery which I did not accept and asked that a manger calls me back to explain what is going on. AGAIN this did not happen. So today on day 6 at ± 11.50am, I called AGAIN and AGAIN asked for a different model as I cannot wait for the fridge any longer and AGAIN had to lose my calm before waiting for 2 minutes to speak to a manager, I AGAIN explained the situation and was assured the issue will be sorted out and a plan will be made. I now got a call back 3 hours later just to be told that stock will be dispatched from Durban tomorrow (7 business days later) and arrive in Cape Town the following day (8 business days later) and then the courier will collect it from there and deliver but again they cannot confirm when…. So now my delivery is being delayed even further and further and Game DOES NOT CARE!

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Replies (1)
MM
Martin M's update25 Mar 2020, 12:43
Reviewer Update
I had to call Game again at 12:20 today as they still haven’t bothered to call me back with an update like they said they will yesterday and now I’m told they can’t even tell me if the fridge was dispatched from KZN or not, “they can’t get hold of the warehouse” this after they sent me an email yesterday at 4.26 just after I posted the first complaint on hellopeter saying that it was dispatched......

Absolutely terrible customer service from Game!

This is not a Hisense issue, its Game laying to customers about stock after the customer has already paid.